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108 W. Mason Street Mabank, TX

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Reviews

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

4.5

(630 reviews)

Most recent consumer reviews

5.0

from Dan Monus, in the last week

What a great experience, I would highly recommend giving them the opportunity to be your one stop shop for your Ford vehicles. I used the quick lane for an oil change on my f150 and a quick lane it was! Oil change, and an overlook on my truck (has 11k miles) let me know the upcoming things to look for and was out in 30 minutes! Very curious and friendly! Part 2: I stopped by the service desk to talk about recalls, updates, and the goofy things my truck was doing and they were able to fix them all in an afternoon! I hate to say my ford has had issues, but it was a covid build and nothing was normal then. It's my only f150 that has had and weird quirks and those are so far so good! The two techs I spoke with about the issues were very well aware of the issues and knew exactly what to do. Most times when you go to a dealership service department, you are on edge and met with bland , rude, and mostly disrespectful customer service. Not this time!! I felt like I was at a small town, family run store, that made me feel very comfortable. Hard to say that about most dealerships, however I say it to everyone I see about Tri County Ford! Huge thank you to Kristi, Robert, Logan, Sam, and Richard for going above the rest to make sure I was in good hands! I know i may have missed a few names but everyone was top notch. What a great team and thankful for having the experience that I did! To the poor guy that washed my truck, I'm sorry it was so dirty but you did a great job!! An added bonus for using them!!

5.0

from Brianna Blair, 3 weeks ago

I went in with my family looking at a couple of vehicles that I was interested in. Alex Cantu helped me check them out and didn't pressure me or rush me on a decision, he was very helpful. I ended up with a vehicle I absolutely love. I really like the environment here as well, they have a kids area which helped my kids keep entertained. This was honestly the best experience buying a vehicle.

5.0

from Tony Hardie, a month ago

I scheduled an appointment with the Ford House service. I showed up early that morning they were able to get my car in and out the same day for a good quality price. Christy was very helpful and they were open until 6 allowing me time to get there and pick my car up.

5.0

from Chris Ross, 2 months ago

Arrived at 7:30AM with front brake issues on my work truck, they were able to start working on it immediately and I had my truck back around 9:30AM the same day, fixed and ready for work. Pleased with the work, cost and communication. Highly recommended.