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1317 Vaughn Drive Ottumwa, IA

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Reviews

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

4.3

(1,026 reviews)

Most recent consumer reviews

5.0

from Doug Buttikofer, 3 months ago

Customer service was fabulous. Although I had to wait a month for my warranty part to come in, I received weekly updates on the part status and was scheduled promptly when the part became available. Once I arrived for my appointment, I was welcomed immediately. And they began the service work. I was offered a courtesy ride to my barber, and then picked up promptly. The work was accomplished ahead of schedule, and I have had no problems with the repair. I would highly reccomend Vaughn Motors for your vehicle's service work. The staff seemed to generally want to make my experience comfortable.

5.0

from Ashley payne, 4 months ago

Would definitely recommend I was waiting for parts on my jeep for quite awhile, because of the strikes. They made sure I had a loner vehicle asap. And kept me updated as best they could. Speedy repair once the parts arrived. Very happy with the services provided.

5.0

from Shelly Kersey, 2 months ago

Had the model I had been looking for with the options I wanted. Also. With the price point and all the rebates offered. Nice experience, worth the 1.5 hour drive

5.0

from Danny Monempour, 2 years ago

I had a great experience with Vaughn. Got me a great deal on an Cadillac. Helped with all aspects of sale. I especially wanted to thank Dean Dinning with his communication and effort. Thank you!

5.0

from Kidus Tekeste, 2 years ago

I am more than satisfied with the service and huge help I got from Jacob Fitzner on my vehicle purchase process. I highly recommend to talk to him and the dealership for any information. Thank you Jacob!! Thank you Vaughn!