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4900 Merle Hay Road. Urbandale, IA

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Reviews

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

4.7

(578 reviews)

Most recent consumer reviews

5.0

from Hannah Kilby, in the last week

Tom's West went above and beyond with my families most recent vehicle purchase. We had an issue and they were there to make it right. Rich was awesome in making sure we were taken care of and Andrew was a great rep to work with and then Todd was a big help with the financial side. I would highly recommend this lot to anyone looking for a used vehicle. I will definitely be a returning customer for the years to come! Thanks again guys for being a great help in finding my family a new ride!!

5.0

from Doe Dee Dittmer, 3 weeks ago

Excellent experience of buying my Tahoe after searching many car lots. Great friendly customer skills over the 1st phone call that made it worth moving forward. No big sales pitch to push you away. Everyone listened to my ideas of what I was needing and when entering the store everyone approached you with a smile and just genuine qualities that made you feel very comfortable and in the right place. All of my concerns were answered and fast easy process when buying. I appreciate the time they took and made you feel like a number one customer.I ll be recommending your place to all family and friends.

5.0

from Brianna Jobe, 2 weeks ago

They were very inviting and accommodating. I know their goal is to sell a car, but they were very open about the process, the vehicle, etc. They allowed me to take it for a few hours before I bought it to take it to a mechanic before I decided. After I purchased and the price sticker was removed from the car, I noticed a crack in the windshield. They gave me the number of someone who is going to get it fixed for me. I appreciate the ease of buying with them. Thank you guys.

5.0

from Sonya Miller, 2 months ago

Fantastic buying experience thanks to Collan Murray!! I told him my price range and what I was looking for, he showed me exactly where to find it. Still loving my ride and my experience at Tom’s Auto Sales West a year later. Thank you!!!

5.0

from Conner Eberhardt, a month ago

The people at Tom’s Auto Sales really turned my wife and I’s car buying experience around. We had a poor experience with another dealer. Collan, Rich, and Todd handled us with care and were extremely professional. We highly recommend and would not hesitate use Tom’s again to purchase vehicles in the future!