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3777 Gerstner Memorial Drive Lake Charles, LA

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Reviews

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

4.7

(2,617 reviews)

Most recent consumer reviews

5.0

from Thomas Demarest, 2 weeks ago

Buying my new car was probably the best experience I’ve had so far. As I walked into the dealership, I was greeted by my salesperson Arturo Rivera who genuinely listened to my needs and preferences. He showed me through the various options and even encouraged me to take a few models for a test drive. Once I settled on the perfect model, the financing process was smooth and transparent, with no hidden fees or surprises. When I finally drove off the lot, I felt not only thrilled with my purchase but also grateful for the courtesy and professionalism of everyone involved. It was a memorable day that reinforced my belief in the importance of customer service.

5.0

from J Canadezo, 2 weeks ago

Best buying experience I’ve ever had Mike and I believe his name was Aaron we’re a pleasure to do business with. The finance manager Tess was also very helpful and informative. This dealer has the best deals in the country. I highly recommend them to anybody who sees this review. Go ahead and look all you want for the best deal and you will return right back to this dealer I promise thanks again everyone - Jackie Stanton

5.0

from Laurie Dufrene, 2 months ago

Buying from Mark Dodge was an amazing hassle free down to earth experience for me. After literally 6 months of looking for a vehicle and in and out of dealerships from Texas, Louisiana and Alabama. I was exhausted looking for the right salesman. The lies and inconclusive promises I endured! The arguments! The unprofessionalism with followups! Finally my fiance told me to check out Mark Dodge in Lake Charles. The instant I spoke to a sales rep , I knew I would have my jeep in 3 hours. This dealership was 1000% the most amazing, no hassle, not pushy, professional, best price on my trade as well as new vehicle, stress free experience I had ever encountered. Everyone treated me like there #1 customer! They were so patient to stay open for me after close because of our arrival time. 6 hours on the road to have the honor of buying with Mark Dodge was the best decision ever! Huge thanks to the sales Manager Mike B, my salesman Andrew and my finance guru Regie!! You guys were outstanding! I would definitely take the drive all over again! Thank you thank you thank you!

5.0

from Felicia Matte, in the last week

Purchasing my 2024 Rubicon from Mark Dodge was the best “car buying” experience I have ever had. No back and forth stressful negotiations, they simply offered us their best deal right off the bat and we took it because it truly was a wonderful and fair deal. Thank you Mark Dodge for such a pleasant experience.

5.0

from T Guidry, a month ago

Excellent experience. Drove all the way from Houston for a vehicle buying experience the way it should be. I gave 4 Houston dealers a shot but they all wanted to play games, or have “add-ons” that cost $3k-$5k extra. No thanks, I can spend my own money. Mark dodge doesn’t play games, doesn’t have add on charges, and was one of the smoothest purchases I’ve made on a vehicle. I worked with Cowboy on the sale, visited with Aaron the sales manager, and Robert did the paperwork. All were great! I’ll be back and I’m sending friends. Thank you Mark Dodge for such an easy process!