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6581 Tidewater Dr Norfolk, VA

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Reviews

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

4.6

(124 reviews)

Most recent consumer reviews

5.0

from Nicole Rodgers, 2 months ago

I cannot praise or recommend Knapp high enough! Buying a used car always feels risky today - the price, unknown history, potential scammers. After two months of dealing with Facebook duds, I decided to go with reputable businesses for a reliable first car within our kid's budget. From beginning to end, Elijah was there to answer questions and offer suggestions. No pushiness or pressure, just support. The 15 year old Mazda we eventually chose through Knapp had great service records and (essentially) one-person owner, on top of their own servicing. ...but the dreaded engine light still came on two days after purchase - she is old, after all. It happens. Knapp didn't leave us in the cold when it did. Elijah was responsive to our concern, despite being after the sale. We were able to bring it in, and he ran the code and had it solved within an hour of the first message. Even walked us through what it was and how we can fix it cheaply if the next (old) coil becomes faulty. Amazing, Elijah and Cory truly try to make the process successful and easy. We will not hesitate to return when the next kid is ready for college and buying their car! Highly recommend!

5.0

from Emir Porobic, 2 months ago

I usually tend to buy cars from private sellers and not dealerships. I always felt like I was being pressured to buy a vehicle by sales guys. BUT.. in this case, the owner and staff treated me like a friend. I test drove a F150 that I found for sale online. It was 100% spot on and exactly what I was looking for. I had an awesome experience. I highly recommend this place!!!!

5.0

from Ian moore, 2 months ago

Bought a Jeep Commander from Cory and his team! Great bunch of guys. They let me test drive the vehicle by myself. I had a few concerns, they addressed and fixed them right there on the spot. They were very honest and transparent about the vehicle. Surprisingly, great service! Better than most major dealerships. Would suggest them to family and friends. Great job guys! Thank you again..

5.0

from Mike Pinto, 7 months ago

Just purchased my Toyota Tacoma from Knapp and it was a seamless transaction. I flew down from PA and drove it home, only took 20 minutes after test driving and I was on the road. Would definitely recommend them to anyone and use them again, best experience with a used car dealer by far!

5.0

from Emily Mueller, 4 months ago

Thank you so much to Cory for such a smooth buying experience. He took his time to explain the whole process to me, and went over the features of the car so I didn’t have any questions left to ask! Buying a car can be stressful, but I can truly say I’ve never had such a good time buying a car. Definitely put me at ease, and I love my new daily !! Update: the husband approved once I brought it home, that’s a win in my book