Loved working with Rick when buying our new car. He listened to exactly what we were looking for and went above and beyond to make sure we got exactly that. His attentiveness made a stressful process (replacing a beloved car that was unexpectedly totaled) actually enjoyable. Kathy was also amazing to work with in the business office. She was really kind and honest about all of our options and made it easy for us to knowledgeably customize a finance package that worked for our situation. This is the third car we’ve bought with a Don Miller dealership, and their team has only further proven why we make a beeline to them whenever we need to purchase a vehicle.

I am writing to express my utmost gratitude for the outstanding service provided by Bryce Tate during our recent car-buying experience. Without a doubt, we would not have ended up purchasing our new vehicle if it weren't for his exceptional assistance. From the moment we stepped into the dealership, Bryce exhibited a level of professionalism, knowledge, and dedication that truly set him apart. He took the time to understand our needs, patiently answering all our questions and guiding us through the entire process with ease. Bryce's expertise in the Subaru line up was evident as he expertly navigated us through various options, ensuring we found the perfect vehicle to suit our requirements. His genuine care for customer satisfaction was palpable, making us feel valued and respected throughout our interactions. Ultimately, it was Bryce's unwavering commitment to providing top-notch service that made all the difference. His attention to detail and willingness to go above and beyond exceeded our expectations, and we left the dealership not only with a new car but also with complete confidence in our decision. We are truly grateful to have had Bryce Tate as our car salesman, and we will not hesitate to recommend him to friends and family in the future. Please extend our sincerest thanks to Bryce for his exceptional service—it made all the difference.

**Update** Lisa and Chris were great in connecting with me to make things right. They made sure i could use my prepaid oil change, and went above and beyond to make sure i was taken care of. This definitely aligns with the great service i have always received in the past. This place used to be great, however they sold me prepaid oil changes for my new Subaru, well what they didn’t tell me is they expired so now I am stuck without the ability to use them. The service manager was less than helpful and the general manager won’t return my email. One of the worst experiences I have had with them. They basically stole my money, and now I have to work through Subaru corporate to try and get it addressed.

My experience at Don Miller Subaru West was beyond incredible. I would give a higher rating than 5/5 stars if allowed to. Sam, Chris, and Cole, made my new car purchase a memorable one. The service that they provided was exceptional during the time of purchase, and even afterwards when I had several questions. They really made me feel like family. You should experience it for yourself!

I do not usually look forward to dealing with car salespeople. To my surprise, I had an outstanding experience with Bryce and Cole. They answered my questions in a straightforward manner, treated me fairly, and gave me a good price on my new car. I would not hesitate to use them again or recommend them to a family member or friend.