3817 West Henrietta Rd Rochester, NY
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A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
4.6
(622 reviews)
5.0
My experience at Bob Johnson Kia was exceptional. The sales and finance staff are friendly and knowledgeable. They made the car buying experience an amazing one. Art is a great salesman. This is the second Kia he has sold me in 15 years, and I’m sure to visit him and his team again for future my future purchase as well as recommend him to my friends and family.
5.0
My experience with Bob Johnson KIA (Rochester) began on January 26, 2024 with an initial phone conversation with Jurian Bartelse regarding my desire to factory order a 2024 (SX Prestige X-Line) Telluride exterior color Midnight Lake Blue with an interior of Terracotta Napa Leather package and culminated on March 22, 2024 when I took delivery of my Telluride as pictured below. The entire process was friendly and professional and a good experience for my Wife Lena and myself. Robert Shipley, Waterloo New York.
5.0
I had a great car-buying experience at Bob Johnson Kia with product specialist George Spade! I came in knowing what I wanted and George made the process super easy and was very helpful in answering my questions about the vehicle and the process. He quickly found a Kia Sportage Hybrid that met my expectations and hopes. Felicia Frank was an excellent financial point person - both she and George helped me walk away with a great deal. I can't recommend Bob Johnson Kia enough - especially George Spade and Felicia Frank - thanks guys!
5.0
Chelsea worked with me patiently for over a year and a half while we waited for the first EV9 to ship. We now have two Bob Johnson Kias (other is a Telluride) in our own inventory after switching from European brands from a competitor down W Henrietta Rd and don't see ourselves switching to a different dealer or team anytime in the future. No games, just straightforward and attentive customer service and full transparency (the good, the bad, and the ugly at every step)
5.0
I am beyond happy with my experience at Bob Johnson Kia. The salesperson, Jurian was exceptional. I found a beautiful new Kia Soul with many safety and comfort features for a good price. The financing was smooth and simple. This was a professional, no-pressure environment in which it was a pleasure to shop. Highly recommend Bob Johnson.