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3449 Burnet Avenue Syracuse, NY

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Reviews

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

4.5

(2,010 reviews)

Most recent consumer reviews

5.0

from Donna Engstrom, a month ago

I have purchased three Subarus from Bill Rapp now. I have been highly satisfied with all three experiences. Matt Montoya has been my "go to" guy each time. Thanks for doing such a great job!

4.0

from Kristie Schmidt, a month ago

I recently purchased a Mitsubishi outlander from bill rapp and was overall very pleased with the experience. My sales guy was very helpful and friendly. Told him what I was looking for and he chose a very nice vehicle for me to test drive, which I then ended up purchasing. The only reason I could not give 5 stars is because they advertise a $50 gift card for test driving a vehicle. I mentioned it probably 3 different times and nobody seemed to want to follow through with that offer. Not a huge deal, only $50 but still, I don't think they should advertise something if they are not going to honor it. Especially when I asked multiple people about it.

5.0

from Nate Leader, a week ago

Excellent service top to bottom. Sam, the sales rep was very knowledgeable and personable. The finance team were exceptional to work with, and the service team installed a brand new tonneau cover within days of me ordering my new truck. I can’t recommend this dealership enough. In a time when purchasing a new vehicle is both expensive and intimidating, I felt as if I was treated like family.

5.0

from Wilford the Wicked, a month ago

Had some accessories installed today. Was done far quicker than promised . I think the young lady (Samantha maybe?), may have rearranged things to get me out quicker knowing I was waiting. Just want to let someone know I appreciated the extra effort and was very happy with experience!

5.0

from Darlene Eldred, a week ago

Love my new 2024 crosstrex from Bill Rapp. My salesperson Julie was incredible and made the purchase flawlessly. I am new to the area, but have owned several subarus very please with this dealership. Would recommend them to anyone.