7740 Ne Loop 820 Fort Worth, TX
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A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
3.9
(3,859 reviews)
5.0
My experience started off a little shaky due to one individual Sales Manager, Mo, whose practices are unsafe and sketchy at best, but the General Manager, Richard, and my Salesman, Toni Jackson stepped in and up to ensure the new vehicle I purchased was everything an owner should expect. After purchasing an initial vehicle that had to be returned for various issues, with safety being the foremost, my Finance Manager, Daniel Thomas, fought for me to the point that I would have left and shipped elsewhere had it not been for him! Thank you so much to those with honesty and integrity as I will reach out to you individually in the future to ensure my vehicle purchasing experience goes as expected.
5.0
Your team of dealers and financial advisors are the best I have ever came across. They had amazing customer service as well as personable. I felt like it was a friend getting me the car of my dreams, not a salesman just trying to sale me the first thing they could. Super amazing job! I will be referring my friends and family, and will return when it's time to buy another car! Branden the sales rep and Daniel the financial advisor were incredible throughout the entire process! Got me into my Dodge Challenger again after my hit and run a few years ago!
5.0
Bought my Ram 2500 Rebel 6.4 at this dealership. That matched price of other dealerships and threw in step side for truck. Ask for A guy named Saint Lewis! He is a good guy.
5.0
Not your typical used car experience! Let’s start with the sales team: honest and professional. No price haggling and “deaf” salesmen who don’t hear what you are saying. Vehicle was immaculate. I went to a more “elite” dealership for a similar truck and they didn’t detail or clean the truck like Autonation NRH. Best for last: Anthony the finance manager. Usually finance managers at a used car dealerships have an air of arrogance and disconnection from their clients. Anthony truly felt like my financial advocate and advisor. We stayed late into the night making my financial needs happen. I walked away with many financial tips. Beyond that, he was friendly and fun. Anthony said that Autonation focuses on return customers. This North Richland Hills team has another current and future customer.
5.0
I had a fantastic buying experience at this dealership. Lexi was a pleasure to work with on getting a deal on the table and working through the sale. She got my trade-in value sorted out and was focused on what worked best for me. Mo was very accommodating and had the team stay late to allow for my late arrival to get the process done on my schedule. Marco worked through all the financial details and did a great job of explaining everything along the way. He was a pleasure to sit with and go through everything. Everything was very fair and reasonable. As someone who used to dread the car buying experience, I can tell you that Lexi, Mo, and Marco have changed my attitude regarding car purchases. It was truly a great car buying experience. I highly recommend this dealership. A great group of people to work with.