Picked up my new 2024 X5 M60i yesterday from BMW North Scottsdale. I worked directly with Scott Bilgo from the very beginning and he made this the absolutely easiest car buying experience I have ever had. I ordered and individual color and Scott was able to get that order put in right away and approved by BMW NA without any delay. Scott’s customer service and response time were amazing. When it came time to finally take delivery of my new X5, Scott had me in and out of the dealership in an hour and it was a no fuss process. I’ll never buy another BMW that isn’t from Scott so long as he continues to keep selling cars and I will absolutely be recommending any friends and family looking for a new BMW over to him.

This was our first BMW purchase and BMW North Scottsdale was simply amazing. We worked Omar Nava for sales. He was very informed about the vehicle, easy to communicate with, and helpful through the whole process. When it came time to finalize the deal and work through all paperwork, I was amazed at the speed and efficiency of the process. From “yes let’s close this deal” to having everything completed was under an hour. No serious sales pressure from start to finish. This would Be my absolute go-to place for a BMW.

I recently worked with Glenn Heiser to purchase my X3 M40i and my experience with him was OUTSTANDING! I asked TONS of questions throughout the process and he was patient with me and communicated every step thoroughly. I felt very comfortable all the way through and he even threw in some surprise extras for me when I picked up my new car. Best experience I have ever had at a dealership. Glenn's customer service is top tier!! 10/10

This dealership deserves 10 stars. We had a terrible experience with their Arrowhead competitor. That review is posted for details. This dealer was 180 degree different. We explained what had happened at the other dealer and Scottsdale beat the price and came thru in every way. We took delivery of our new BMW yesterday. The sales manager (Anthony), salesmen (Ed and Rick), and the “Genius” (Simon) could not have been more accommodating and non pressure. For those that don’t know, and I didn’t, a “Genius” is the person that familiarizes the new customer with all of the electronics and settings during delivery. We found this portion very helpful for us older, technologically challenged folks. Kudos to the dealership’s new car sales division. Very professional! This is our first BMW. If the brand is as good as the dealer we will be repeat customers going forward.

I shopped around for a while to trade my 2015 x5 for a newer certified x5. NSBMW’s prices seemed reasonable online but they are 40 min from my home. I’d had some less than favorable experiences at Arrowhead BMW having my car serviced so I decided to give NSBMW a try. Geoffrey M. was so friendly and attentive, I never felt like I was being “sold to” or rushed/pressured in any way. He just made things easy! They had a great selection and he was extremely knowledgeable on all the options on the vehicle I was looking at. Geoffrey did everything he could to expedite the process, since we had kids at home and a really tight schedule that weekend. I had some negative equity with my trade. They gave us a very fair price and met us in the middle to get the deal done. Financing was a breeze, Daniel M. was professional and personable. I really appreciated the time the BMW genius (nice young kid) spent with me. I was pretty familiar with the options in the car but he was very thorough and showed me a few things I didn’t know. Overall, it was the best car buying experience I’ve ever had, I highly recommend them to everyone I know.