Turning things around… I want to thank Don and Trent for making the acquisition of my new car a deeply personalized and rewarding experience. I will admit the 7 month wait for the car became extremely frustrating. 3 years after the pandemic, and we are all still experiencing delays because of supply chain issues! But… once the car got here, the process of getting it was a breeze. Trent worked diligently to get all the paperwork ready while I was traveling for work. Once I got to the dealer, he spent close to 2 hrs walking me through all the features making sure I was comfortable with how to operate the car… and he has already answered a few texts and calls with my follow up questions! I got a note from Don over the weekend, which added a personal touch to the experience and made me feel very valued. The car? It is gorgeous and a blast to drive. Marketing has been known to oversell and stretch the truth. However, everything that has been said about Mercedes-Benz, its quality details and the experience of driving one is very much true! I think I found my “forever” brand!

My experience was absolutely great and exciting. I have to thank Trent for professional service he took care of me from begging till now. Love the presentation and working out a deal. In addition to Don Paparella working out the business side with Trent Nipper my sales rock star and Todd Morgan finance team all behind the scenes. I absolutely am so excited for my new GLC300 plenty more business to come thank you Mercedes Benz- Of Fort Mitchell you all ROCK!!!

Mercedes-Benz of Fort Mitchell made buying my first car a breeze! I was lucky enough to have Zach help me with getting into the perfect car for me! He explained everything so there was zero confusion and was happy to answer any questions I had via text! Definitely would recommend to family and friends!

I had an unfortunate incident with my vehicle but Shaun & everyone in service took the absolute best care of me. I truly appreciate all of their hard work and expertise. Mercedes is unmatched but this location & service is even better. Thank you for all of your hard work! You have the best team.