Overall Customer Service at the Surface was Phenomenal. I enjoyed the experience. I loved the energy of All the Workers. It was such a stress free encounter. Everyone made me feel Special. However; after the fact, I felt the price wasn’t a Black Friday deal. But they said they will explain that to me when I get the opportunity to come in. Giff, Robin, and James are wonderful salesman. I deeply appreciate everything minus the price.

I recently had the pleasure of working with Banister Nissan of Chesapeake and I must say, it was an exceptional experience from start to finish. From the moment I stepped onto the lot, I was greeted with professionalism and warmth. The staff were incredibly welcoming, making me feel valued and at ease throughout the entire process. Giff McDonald’s knowledge about their inventory and various car models was impressive. He patiently answered all of my questions and provided thorough explanations, helping me make informed decisions. It was evident that he is an expert in his field, which instilled confidence in me as a customer. What truly stood out was that the entire staff was committed to ensuring my satisfaction. They went above and beyond to accommodate my needs and preferences, making the entire car-buying journey a breeze. As a collective, their attention to detail and dedication to customer service truly set them apart. Overall, my experience with the entire staff, collectively, was nothing short of exceptional. They were professional, welcoming, knowledgeable, and an absolute pleasure to work with. I highly recommend them to anyone in search of a seamless and enjoyable car-buying experience. When you’re ready to purchase your next car, know that you can trust in Giff McDonald, Eddie P, and James Copeland!!!

As always excellent Service from my salesperson. I have brought three cars from banister of Nissan in the sales person who has helped me each time has been Giff McDonald. He well knowledgeable about the product, but also would go out of his way to get you the best deal and will assist you in any concerns you might have. The team that completed this Recent deal includes Eddie P. Sales Manager, James Copeland finance man, and Robin Kelley sales Manager. Received wonderful financing amount and a 70 inch tv as a gift. They are like family and will be returning when it’s time to receive my next car purchase. Thanks Giff and Nissan fabulous team.

I am extremely satisfied with the service I received purchasing my brand new car. I am crediting my wonderful experience to JONELLE PITT. She made certain to explain, in detail, all of the steps regarding my purchase. I thank her so very much for making my Christmas present, to me, possible!!!

Terrell and Farley were most helpful and truly accommodating throughout the process of acquiring a quality and very attractive used vehicle. They were carefully attentive to our car needs and committed to meeting each of them. I appreciate their devotion to customer service because they have gone above and beyond the call of duty. Great job, guys!